SEO Myths with WestJet’s Lyndsay Walker - 5 Question Interview

June 3rd, 2008 by lyndseo

A couple of weeks ago, I was featured on the digital marketing blog OneDegree.com. I discussed SEO Don’ts Myths and Scams, the panel I will be speaking on at Search Engine Strategies Toronto on June 17-18. Hope to see you there - here is the interview.


One Degree: What is the biggest SEO myth - the one marketers fall prey to the most often?

One of the biggest myths I’ve encountered since day one is unsolicited emails praising their site’s great PageRank ranking and what a great partnership a link exchange can be. The worst are the emails that are so obviously form letters. Just yesterday I received a link exchange request for my SEO blog (www.lyndseo.com) explaining how important PageRank is, and would I add their “Plus Size Dresses” site to my site? Don’t get me wrong - links are what make the web go round, but accepting every link exchange request from unrelated topics aren’t going to do any good for your site.

One Degree: How much can implementing an SEO “don’t” penalize a site? Is there an example you can share?

How much a “don’t” can penalize a site depends on the “don’t” being implemented. At a previous employer, I saw hours of work and thousands of dollars poured into an automated linking scheme that would take hundreds of microsites and interlink them in a “random” way. The problem is that anything automated is never random. The only penalty this company faced is the loss of that time and money - generally linking schemes like the one I’ve described don’t result in a search engine penalty - they just aren’t given any weight at all.

One Degree: Are there some search engines that are pickier than others about SEO “don’t’s”? If you’re following the rules for one, is it safe to assume you’re OK for others?

No search engine has the exact same algorithm, so it’s natural to assume that some are pickier than others. I would suggest Google as the pickiest and it shows in the quality of results. In my experience, I have found MSN’s Live Search to be least picky, at least when it comes to launching a new site. Sites seem to get indexed faster with Live, but the traffic isn’t quite there.

When optimizing a web site, especially a new site, it’s important to follow the Webmaster Guidelines set out by the search engines. One can follow a set of principles set out by one search engine and have success with any. Generally it is the “don’ts” that have different effects on the different search engines.

One Degree: “My friend who has a friend who works at Google said” … What is your advice to SEO marketers on how to identify myths or bad SEO advice?

My number one piece of advise to SEO marketers is to remember who the site is there for - the visitors! You can develop a web site that’s great for the search engines and ranks well - but if a person clicks on your link, will they find what they’re looking for? If not, what’s the point of ranking well? The key is to find a balance between search engine bots and visitors. For example, a person may be very excited to get a PR 5 link from a craft site on his sports site, but will any visitors be interested in that link? Probably not. And because the two sites are relevant, it won’t do any good for the search engine either.

If I may offer one other piece of advice, it would be to remind SEOs to optimize for a PAGE, not necessarily for a site. PageRank is assigned to a PAGE, not the entire site. If you’re looking at a link exchange with someone else, don’t necessarily look to see if the sites are relevant - look at the page instead. If your link is going to be listed on a page with hundreds of other links, and no content, it’s not worth it.

One Degree: What are your three favourite resources for reliable, trustworthy SEO information?

Only three? I’d have to say WebmasterWorld is fantastic, especially for the more “techie” SEO like myself… and PubCon (WMW’s conference) is extremely valuable! I also love seeing what Rand and the gang are up to at SEOMoz, and Search Engine Land always has articles of interest on a broad variety of topics. As a “bonus” resource, I have come to rely on Twitter to find out what’s hot up to the minute!

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Robots.txt - Disallow a directory, but allow select files?

May 22nd, 2008 by lyndseo

In the past, I haven’t done anything overly complicated with robots.txt, and I have a situation I need a little help with.

I have a directory I want to disallow, with the exception of a select few files in that directory. Is there a way I can say “disallow all but “?

Your help is appreciated!

Posted in Miscellaneous | 1 Comment »

Wow DHL how NOT to make a good first impression!

May 20th, 2008 by lyndseo

On the weekend, I placed an order from Hershey’s for our wedding. I’m certainly not in a rush for is as the wedding is still 81 days away. Anyhow, to my surprise, DHL’s tracking said that it’s out for delivery today.

When I got home, I see that the status has changed to “delivery attempted; recipient not at home”. Hmm, weird, seeing as how my fiance works from our apartment. He said there were no calls from anyone other than his work stuff. Okay, fine, maybe something’s up with the buzzer (which I doubt since we had pizza delivered last night and it was fine then).

So I hop online, find a 1-888 number which I try and cannot get through. So then I try their online chat, nice guy named Samuel. I explain to him the situation and he looks it up. Tells me that delivery was attempted but no one was home. Duh. I already know that’s what their system says. He gives me a 604 number (Vancouver). Yeah, I live in Calgary. I try not to be annoyed that I have to call long distance, since I have digital phone and it’s not an issue.

But the chick that answers the phone! Wow! Attitude city. I tell her that I understand that delivery was attempted but my fiance was home all day and there was no attempt - there was also no slip left with notification. She then (very snotty) asks: “well then how did you know they attempted delivery?” Uh, your tracking web site dear. I know Call Centres and web teams are often far removed, but don’t tell me you don’t know there’s a tracking site. She puts me on hold and again tells me what I already know.

The kicker is that each time I said “my fiance was home all day” she says “okay so I have down that your parents were home all day”. THREE TIMES that happened. Fiance and parents don’t exactly sound the same. I know I sound young, but come on.

So the call ends with her filing a complaint (which I said I didn’t want to do - I just wanted to know where my CHOCOLATE is, hope that it’s not melting somewhere) and she tells me that their tracking department will call me back.

Wow. I don’t think I’ll EVER voluntarily use DHL. UPS does just fine for me.

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StoryBids.com - Product Placement Advertising

May 12th, 2008 by lyndseo

I would like to congratulation my friends Joseph Morin and Juan Prado on the launch of their product placement advertising site, storybids.com.

Story Bids is a place where advertisers can bid on content submitted by media creators for top product placement. The site is easy on the eyes and very user-friendly.

Whether you’re looking for product placement advertising or looking to sell your best creative ideas, take a look at StoryBids.com to make it work for you.

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Twitter - @lyndseo

April 30th, 2008 by lyndseo

I signed up for Twitter a few weeks ago, but I’ve really been getting into it these past few days. Unfortunately, I don’t seem to get updates on my phone, but I’m a big fan of TwitterFox.

If you’d like to follow me, I’m @lyndseo.

See ya around tweets!

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Update to Airport Post - YYT

April 29th, 2008 by lyndseo

Thanks to @Bloggeries for letting me know that there actually IS an airport out there that offers free WiFi!

Of course, you’d have to go to St. John’s, Newfoundland to get it. And hey if you’re going to go to St. John’s International Airport, you might as well fly WestJet! :)

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Blog Problems

March 11th, 2008 by lyndseo

I know I don’t post often, but I promise, it hasn’t been since 2006 since I lasted posted.

I’m having some database problems.  Hope to have them resolved soon!

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Airports!

February 27th, 2008 by lyndseo

Seriously.

Okay I work for an airline, and I’d say I fly anywhere from 6-10 times in a month. Most of the time that’s standby so I do a LOT of airport waiting.

You’d think airports might take into consideration that travellers are often tired, and possibly stressed or irate because of flight delays, cancellations, etc.

Right now I’m sitting at the Buffalo International Airport, thanking the good Lord that I found an unused plug and can just work with my headphones on. Why? Apparently someone decided it would be a good idea to have ALL the carts that have to drive through the terminal have a constant “BEEEEEEP BEEEEEEP”, like a reverse indicator. Really, wouldn’t a horn suffice? Just use it as needed.

Here is my list of airport “must-haves” and the airports that succeed in that area (of course, these are just airports I’ve visited):

WiFi
For heaven’s sake, why ANY terminal wouldn’t have WiFi is beyond me. Such a huge percent of air travellers are flying for business, so why not make it easy to work while you’re waiting for your flight?
Airports that do this well: Calgary (YYC), Winnipeg (YWG), Toronto (YYZ Terminal 3 - although they didn’t get it until late last year!), Buffalo (BUF)

FREE WiFi
Maybe a pipe dream. Okay, probably a pipe dream. Why would any company give up changing for a service with such a huge return on investment?
Airports that do this well: None that I know of!

Lounges
When I started commuting from Winnipeg to Calgary every week, I made use of the lounge in the Winnipeg Airport. For just $15, I have access to a nice quiet area, uber-comfy couches and chairs, plus for my laptop, free continental breakfast and best of all complementary WiFi!! WestJet has lounges in three other cities - Vancouver, Calgary, and Ottawa - but none have the bang for your buck that Winnipeg does. Sure, there’s no hot buffet like Vancouver… no great view like Calgary… but it’s cheaper and you get the Internet. And that’s what does it for me. Actually, Vancouver has WiFi too. But it costs more. Oh how working for a low-cost airline has been driven into my head.
Airports that do this well: Winnipeg (YWG), Vancouver (YVR)

Boarding Gates
So you don’t want to hang out in the lounge. Fair enough, you could miss important pages about your flight, since those pages aren’t heard in the lounges. But do you really want to sit and wait on a plastic bench with a little padding? No. Wouldn’t you like something not so hard on your back? I sure do. And that’s why when I’m at Calgary’s airport, I stalk the nice comfy leather chairs that some gates have… waiting for one to open up and I grab it. Calgary’s the only airport I know of that has a comfortable seating option that’s open to anyone, just not special assistance guests.
Airports that do this well: Calgary (YYC)

Well I think my long lost flight to New York City has arrived so I will be logging off now. Any comments or suggestions for my list, let me know!

Posted in Miscellaneous | 1 Comment »

SEO - or Search Engine Optimization - on business card?

January 25th, 2008 by lyndseo

It’s about time for me to order business cards again, and this time I want to stray from my OFFICIAL title of “Web Business Coordinator” and go with something that better describes my actual role with WestJet, which is Web Analytics and SEO Coordinator.

Here’s my thing.  That’s a long title if I spell out “Search Engine Optimization”.  Web Analytics and Search Engine Optimization Coordinator.  Or Search Engine Optimization and Web Analytics Coordinator.

So if I go with “Web Analytics and SEO Coordinator”, will people know what SEO means?  When I think back to who I’ve given my card to in the past year, most were at conferences I’d say.  But am I just confusing those who don’t know the lingo?

I don’t know, what do you guys think?

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WestJet’s Hiring: Business Analyst II, Web Business

January 15th, 2008 by lyndseo

City: Calgary Province: AB
Category: Marketing/Sales Job ID: MK010-08
Posting Date: January 9, 2008 Closing Date: January 22, 2008
Duration: Full Time
Description:Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do?
Then think WestJet. It’s a great place to land.
Purpose:

To work in conjunction with the Web Business team and WestJet internal clients to meet the Web Business team’s mission of attracting prospective Guests to our Websites, converting Prospects to Guests by closing sales, providing additional products and services for Guests, serving Guests on our sites, and bringing them back for more!
Do this by:

•Helping the Web Business team evaluate and execute on projects in conjunction with our team, other teams, our IT teams, and third parties.
•Performing assessments, analyses, and solution documentation
•Defining and analyzing business requirements as identified by key business stakeholders and involve the input and support of IT WestJet staff and external vendor partner(s).
•Providing comprehensive, thorough and accurate analysis of the requirements, using a variety of tools, processes, and documentation standards
•Following the established WestJet business analysis process to move projects through an existing ‘gating’ system.
•Consulting with Business areas to clearly identify business opportunities and continuous improvement ideas for Web Business.

Description:

•Within the scope of the role, understand and pursue WestJet’s business, marketing, and internet strategies.
•Possess a strong understanding of web technology and web business / e-commerce
•Participate in quality control of the content of WestJet’s internal and external web sites, and related internet-based tool-sets, such as JetMail, Get Set, and Omniture.
•Develop and maintain a strong working relationship with other Web Business team members and stakeholders (e.g. other Marketing and Sales team members, SSC, IT, etc.) to the betterment of WestJet.
•Develop opportunity and feasibility documents; determine costs, or reduction in cost and ROI on new opportunities.
•Work with the Web Business Team, IT, and other stakeholders to collect, define, challenge, provide critical analysis of, and articulate business requirements for new initiatives.
•Identify and articulate efficient and effective solution options to requirements that are clear, concise, and understandable by a broad and diverse audience.
•Display innovation, creativity, and ‘outside the box’ thinking in managing the analysis and identification of solution options to requirements that recognize a balance between ‘wants’ and ‘needs’.
•Work collaboratively and build solid relationships with other business areas to ensure their requirements are captured and documented in the ‘bigger picture’ view of the change or enhancement.
•Use and apply proven skills in developing and modifying process flow maps, Business Use Case documents, state diagrams, and other core documentation artefacts as appropriate.
•Use ‘best practice’ approaches that are appropriate to the breadth and depth of gathering requirements, and balance time needed versus cost to key stakeholders.
•Employ a broad set of techniques to create collaborative work relationships, conduct return on investment analysis, and surface potential risks.
•Pro-actively assess and recommend solutions to enhance and improve e-business systems and business process performance, based on a thorough understanding of airline and other industry systems.
•Demonstrate an ability to assess operational data, intuitively identify trends in business direction based on the data, and offer conclusions to stakeholders that can lead to more detailed analysis.
•Provide expertise and knowledge support to business units in reviewing new opportunities and determining possible analysis business and technical ‘touch points’ in the e-business systems.
•Maintain a strong working knowledge of key business processes within WestJet.
•Work on project teams representing marketing and the web
•Assist with other projects as required
•Other related duties as required

Qualifications:

•Degree / diploma in business, information technology, project management or Business Analysis, or other related combination of education and experience.
•3-5 years experience leading people and projects teams.
•Minimum 3 years Business Analyst or System Support experience.
•Intermediate level experience in MS Project and Visio.
•Proven understanding of the requirements gathering process and the tools, methodologies and techniques used to acquire, model, document, and communicate results.
•Proven abilities in negotiation and mediation.
•Strong business understanding of enterprise computer systems and their characteristics.
•Experience participating in enterprise-type scale projects that cross multiple business areas.
•Well rounded and proven business analysis and problem solving skills.
•Ability to manage cost/benefit trade-offs for changes and new opportunities.
•Ability to prioritize and work on multiple projects simultaneously.
•Exceptional oral and written communication skills.
•Ability to work in and manage multiple tasks in a fast-paced environment.
•Ability to work with tight deadlines.
•Excellent editing skills and attention to detail.
•Enthusiastic personality that welcomes change.
•Excellent communication skills, both oral and written.
•Ability to present ideas, negotiate, facilitate and problem solve.
•Excellent analytical and problem solving skills.
•Proficient knowledge in Microsoft Word, Excel, and Outlook.
•Proven ability to work independently and in group situations.
•High energy

•Other capabilities that are desirable include:
oExperience in the aviation / travel industry
oUnderstanding of web commerce in the travel industry and other industries
oProject Management experience.
oAirline industry experience.
oParticipation in a professional course or association that teaches or supports the Business Analyst profession.
oReservations business and systems knowledge.
oExperience working in or with companies that exhibit strong cultural values and practices.

WestJet is an equal opportunity employer and encourages applications from all qualified individuals. WestJet’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. WestJet does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

Safety comes first at WestJet.

Submit Application:
If you have previously applied to a position at WestJet, please click here.
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